Frequently Asked Questions

Yes, this feature is available on both generations. Please beware that the Spotify Free subscription contains advertisements that cannot be blocked by Jooki, and could potentially be inappropriate for children. (Spotify Premium is ad-free)

To use Spotify or other streaming platforms internet connection is required. If the content is loaded to a SD card (Jooki 1st generation) or in the Jooki's internal memory (2nd generation) then no internet connection is required.

Yes. It is possible to use two Jooki at the same time if you are using a subscription service such as Spotify. However, you can not use the same user account at the same time. A family subscription may be a good option to consider.

Jooki 2nd generation weighs 450g.

Jooki 1st generation weighs 800g.

The 2nd generation tokens are 5,73cm and 1,5cm high. 

The 1st generation tokens are 4,47cm (diameter) and 1cm high.

It depends. Jooki supports uploading your own MP3 files. However, it does not support MP3 with DRM (digital rights management).

Yes. We will keep improving the software and mobile app and offering full support to all Jooki 1st generation customers.

Bluetooth headphones is supported only by Jooki 2nd generation.

Yes. With a little extra push, the round tokens and figurines can fit in the Jooki 2nd generation.

Yes, the tokens and figurines for Jooki 2nd generation functionally work with Jooki 1st generation. However, they do not mechanically lock onto the 1st generation player and will not hold when the player is moved around

Jooki is splash proof but cannot be immerged.

Yes. The second-generation startup time is two times faster than the Jooki 1st generation.

Jooki 2nd generation will have figurines coming in 2021.

Yes. With a little extra push, the round tokens and figurines can fit in the Jooki 2nd generation.

Not currently.

USB-C

No. Jooki 2nd generation has an internal memory capacity of 8GB.

Jooki 2nd generation is a certified Bluetooth speaker that supports both Jooki connecting to wireless headphones and a phone connecting to Jooki to play audio.

No. However, wired earphones can be used with an adapter to USB-C.

Yes, the rotary knobs of the Jooki 2nd generation offer the option to skip tracks as well as fast-forward.

Jooki is splash proof but cannot be immerged.

Yes, users can turn on/off airplane mode on the entire Jooki family of products. On Jooki generation 2, there is no dedicated button and airplane mode is activated by a combination of buttons.

Not yet. That said, Jooki generation 2 has the hardware to do it, and we plan to implement a sleep timer, but do not yet have a release date for that feature. 

Shipping to Norway is possible. The shipping cost is $19.99.

Import taxes are covered by the customer.

Shipping to Switzerland is possible. The shipping cost is $19.99.

Import taxes are covered by the customer.

Good wifi support is very important, not only on the new version but on the entire Jooki family of products. Some people are experiencing issues with our latest software release on Jooki 1, but we keep on supporting it and committed to addressing this issue.

Please send us an email to support@jooki.rocks